Shipping Policy

The Perchloom Promise

At Perchloom, we believe thoughtful living starts with thoughtful service.

That’s why every order is handled with care — from the moment it’s placed to the moment it arrives at your home.

To reduce unnecessary waste and keep our prices fair, many of our products are shipped from our fulfillment centers which specialize in handling quality craftsmanship and avian essentials. This allows us to offer beautifully designed pieces with expotential delivery speed.

1. Order Processing & Shipping Fee

Every order goes through a careful review to ensure it meets our quality standards before shipment.

Processing Time:

1–3 business days

Shipping Fee:

$5.99 flat rate (worldwide)

Please Note:

During peak seasons (holidays, promotional events), processing time may take up to 5 business days.

2. Estimated Delivery Times

Because our products ship from global partner facilities, delivery times may vary slightly depending on your location.

We appreciate your patience — thoughtfully crafted supplies are worth the wait.

3. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with your tracking number.

Tracking Updates:

Please allow 1–3 business days for tracking information to update after the shipping label is created. If tracking does not show immediate movement, rest assured — your order is on its way.

4. Customs, Duties & Taxes

For international orders, shipments are sent DDU (Delivered Duty Unpaid).

This means:

• Any customs duties, import taxes, or fees charged by local authorities are the responsibility of the customer
• Perchloom is not responsible for delays caused by customs clearance processes
• Customs charges are uncommon for most bird care items but may vary by country

5. Order Changes & Cancellations

We work quickly to prepare and ship your order.

If you need to change your shipping address or cancel an order, please contact us at

support@perchloom.com

within 12 hours of placing your order.

Once processing has begun, we are unable to modify or cancel the shipment.

6. Lost or Damaged Packages

Your satisfaction is our priority.

Damaged Items

If your order arrives damaged:

• Please email us clear photos within 72 hours of delivery
• We will arrange a free replacement as soon as possible

Lost or Stolen Packages

Perchloom is not liable for packages that are lost or stolen after the tracking status shows “Delivered.”

If your tracking indicates delivery but you cannot locate the package, please:

• Check with neighbors or household members
• Contact the shipping carrier immediately to file a claim

We will gladly provide all necessary tracking information to assist with your claim, but we cannot issue refunds for orders marked as successfully delivered to the address provided.

If you have any questions about shipping, feel free to reach out to us at

support@perchloom.com